Cancel Order

At ElectroMoto, we understand that customers may occasionally need to change or cancel an order.

Cancellation Requests

If you need to cancel your order, contact us as soon as possible after placing the order.

Please provide:

• Order number

• Full name

• Email address used for the order

• Reason for cancellation, if applicable

Before Processing

If your order has not entered processing or fulfillment, we will make reasonable efforts to cancel it.

If the cancellation is approved, any eligible refund will normally be issued to the original payment method.

After Processing

Once an order has entered processing, fulfillment, or shipment, cancellation may no longer be possible.

In such circumstances, you may need to follow our Refund & Return Policy.

After Shipment

Orders that have already shipped generally cannot be cancelled.

If eligible, the customer may request a return after delivery according to our Return Policy.

Cancellation by ElectroMoto

ElectroMoto reserves the right to cancel an order when reasonably necessary, including:

• Payment authorization failure

• Suspected fraud

• Product availability issues

• Incorrect pricing caused by a technical error

• Shipping restrictions

• Incorrect or incomplete customer information

• Other circumstances that prevent safe fulfillment

If we cancel an order after receiving payment, an eligible refund will be issued.

Important

Submitting a cancellation request does not mean that the order has been cancelled.

Cancellation is only confirmed once you receive confirmation from ElectroMoto.

Email: @electrompoto.store