FAQ

Frequently Asked Questions

1. What does ElectroMoto sell?

ElectroMoto specializes in electric mobility products, including electric bikes, electric motorcycles, and related electric transportation products.

2. Where does ElectroMoto ship?

We offer shipping to many destinations worldwide.

Shipping availability may vary depending on the product, destination, carrier restrictions, and applicable laws.

3. Is shipping free?

ElectroMoto currently offers free shipping on orders, with no minimum purchase advertised on our website.

Certain products, locations, or special shipping requirements may be subject to additional terms.

4. How long does delivery take?

Delivery times vary depending on the product, destination, shipping method, carrier, customs processing, and product availability.

Any delivery timeframe provided at checkout or in your order confirmation should be considered an estimate unless specifically stated otherwise.

5. How can I track my order?

When tracking is available, tracking information will be provided after your order has been shipped.

6. Can I cancel my order?

You may request cancellation as soon as possible after placing your order.

Because orders can enter processing quickly, cancellation cannot be guaranteed once fulfillment has started.

Please see our Cancel Order Policy.

7. Do you accept returns?

Eligible products may be returned subject to our Refund & Return Policy.

Due to the nature and size of certain electric vehicles, special return conditions may apply.

8. What if my electric bike arrives damaged?

Contact us as soon as possible.

Please provide your order number along with clear photographs or videos showing the damage and packaging.

Our team will review the issue and provide the next steps.

9. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment options may vary depending on your location and payment provider.

10. Are taxes and customs fees included?

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless specifically stated otherwise, such charges may be the customer's responsibility.

11. Can I change my shipping address?

Contact us immediately if you need to change your shipping address.

We cannot guarantee that an address can be changed after an order has entered processing or shipment.

12. Are product images accurate?

We make reasonable efforts to display products accurately.

However, product images may sometimes be illustrative, and minor differences in color, configuration, accessories, or appearance may occur.

Please review the product description and specifications before purchasing.

13. How can I contact ElectroMoto?

Email: @electrompoto.store

Phone: +14238393218

Our support team will be happy to assist you.