Shipping policy

Last Updated: September 8, 2026

At ElectroMoto, we aim to provide reliable and convenient delivery for electric bikes, electric motorcycles, and other products available through our store.

Our website currently advertises worldwide fast delivery and free shipping on all orders with no minimum purchase, subject to applicable product and destination restrictions.

1. Order Processing

Orders are processed after successful payment confirmation.

Processing time may vary depending on:

• Product availability

• Payment verification

• Order volume

• Product type

• Warehouse availability

• Holidays or promotional periods

2. Shipping Destinations

We ship to many destinations worldwide.

However, certain products may not be available for shipment to every country or region due to:

• Transportation restrictions

• Battery shipping regulations

• Customs requirements

• Local laws

• Carrier restrictions

• Product-specific limitations

3. Shipping Time

Delivery times vary depending on:

• Product

• Destination

• Shipping method

• Carrier

• Customs processing

• Local delivery conditions

Any estimated delivery timeframe is an estimate and is not guaranteed unless expressly stated otherwise.

4. Free Shipping

ElectroMoto currently advertises free shipping on all orders with no minimum purchase.

However, special shipping requirements, remote locations, customs charges, or other destination-specific costs may not be covered unless expressly stated.

5. Tracking

When tracking is available, tracking information will be provided after shipment.

Customers can use the tracking information to monitor their package.

6. Customs, Duties & Taxes

International shipments may be subject to:

• Import duties

• Customs fees

• VAT

• Brokerage fees

• Local taxes

• Other government charges

Unless expressly stated otherwise, these charges may be the responsibility of the customer.

ElectroMoto does not control customs authorities and cannot guarantee the amount or timing of customs charges.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply.

8. Damaged Shipments

If your package arrives damaged:

1. Take clear photographs of the package.

2. Take photographs of the product and damage.

3. Keep all original packaging.

4. Contact ElectroMoto as soon as possible.

5. Provide your order number.

Do not discard damaged packaging until the matter has been reviewed.

9. Lost or Delayed Shipments

If your shipment is delayed, please first check the carrier tracking information.

If the shipment appears to be lost or has not arrived within a reasonable period, contact us with your order number.

We will investigate the shipment and work with the applicable carrier where appropriate.

10. Delivery Delays

ElectroMoto is not responsible for delays caused by circumstances beyond our reasonable control, including:

• Customs delays

• Weather

• Natural disasters

• Carrier delays

• Government restrictions

• Transportation disruptions

• Incorrect addresses

• Public holidays

• Other unforeseen circumstances

11. Electric Vehicle Shipping

Some electric bikes and electric motorcycles contain lithium-ion batteries or other components that may be subject to special transportation regulations.

Shipping methods may therefore vary depending on the destination and product.

12. Contact Us

For shipping questions:

Email: @electrompoto.store

Phone:+14238393218

Please include your order number when contacting us about an existing shipment.