Refund policy

Last Updated: September 8, 2026

At ElectroMoto, customer satisfaction is important to us.

Because we sell electric bikes, electric motorcycles, and other large or specialized products, certain products may have specific return requirements.

Please review this policy before placing your order.

Return Period

Eligible products may be returned within [30] days of delivery, unless a different return period is specifically stated on the product page or order documentation.

Return Conditions

To be eligible for a return, the product generally must:

  • Be within the applicable return period

  • Be in unused or substantially unused condition

  • Be returned with original packaging where applicable

  • Include original accessories, manuals, chargers, keys, and other supplied items

  • Not have been modified or altered

  • Not show damage caused by misuse, accident, neglect, or improper assembly

  • Not have been registered or permanently modified where such action prevents resale

Electric Vehicles

Before purchasing an electric bike or electric motorcycle, customers should carefully review the product specifications, dimensions, compatibility, intended use, and applicable local regulations.

Once a vehicle has been ridden, used, modified, assembled, or registered, its return eligibility may be affected.

Non-Returnable Situations

Returns may be denied when products:

  • Have been used extensively

  • Have been damaged through misuse or accident

  • Have been modified

  • Have been improperly assembled

  • Are missing important components

  • Are returned without authorization

  • Are returned after the applicable return period

  • Have been damaged during customer-arranged return shipping

Damaged or Incorrect Products

If your product arrives damaged, defective, or incorrect, contact us as soon as possible.

Please provide:

  • Order number

  • Description of the problem

  • Clear photos

  • Videos where useful

  • Photos of the shipping box and packaging

Do not attempt major repairs or modifications before contacting us unless necessary for immediate safety.

Return Authorization

Customers must contact ElectroMoto before returning a product.

Do not ship a return to an address unless our customer service team has provided return instructions.

Return Shipping

Unless the return is caused by an error on our part or a confirmed product issue covered by our policy, the customer may be responsible for return shipping costs.

Because electric vehicles can be large and heavy, return shipping costs may be substantial.

Refund Process

After we receive and inspect the returned product, we will determine whether the return meets the applicable requirements.

Approved refunds will normally be issued to the original payment method.

The time required for funds to appear in your account depends on the payment provider or financial institution.

Partial Refunds

A partial refund may be considered when an item is returned with:

  • Missing accessories

  • Missing packaging

  • Signs of use

  • Damage

  • Other conditions that reduce its resale value

Exchanges

Exchanges may be available depending on inventory and product eligibility.

If an exchange is unavailable, an eligible refund may be provided.

Important

Customers should use a trackable shipping method for approved returns.

ElectroMoto is not responsible for unauthorized returns or return shipments that are lost when the customer is responsible for arranging the shipment.

Nothing in this policy limits consumer rights that cannot legally be excluded under applicable law.

Contact

Email: @electrompoto.store

Phone: +14238393218